International Shipping & Purchase Guide

Our inventory is shared across multiple e-commerce platforms including Rakuten, Amazon, Yahoo! Shopping, Ochanoko Net, BASE, and Mercari. Therefore, even if an item is shown as in stock on the website, it may be out of stock depending on the timing of your order.

If an item is found to be out of stock, we will notify you promptly.

• If restocking is expected: We will inform you of the estimated restocking date.
• If the item is discontinued or unavailable: We will proceed with cancellation.

Orders will be cancelled in the following cases where international shipping is not possible:

1. The size or weight of the item exceeds international postal regulations.
2. The item is subject to import restrictions in the destination country or region (matcha, lacquerware, metal products, bamboo products, wood products, other food items, etc.).
3. Matcha, tea leaves, and other food products may be prohibited or restricted from import under the food import and quarantine regulations of the destination country. In such cases, the order will be cancelled as shipment is not possible.
4. The item is subject to Japanese export regulations.
5. The destination country is not covered by Japan Post's delivery services.

If any of the above applies, we will contact you promptly after confirming your order and proceed with cancellation. Refunds for cancelled orders will be processed in accordance with the policies of the respective e-commerce platform.

• Shipping methods: Japan Post EMS (Express Mail Service) or International e-packet Light
• Estimated delivery time: Typically 10–30 days (varies by country/region)
• A tracking number will be provided
• Some countries and regions may not be available for delivery
• The shipping method will be determined based on the order details, weight, and destination

• Payment methods follow the policies of the respective e-commerce platform (Rakuten, Amazon, etc.)
• Product prices are displayed in Japanese Yen (JPY)
• Exchange rates and international transaction fees are the responsibility of the buyer

For international shipments, all of the following costs are the responsibility of the buyer:

• Customs Duty
• Import VAT / GST
• Customs Clearance Fee

Tax rates vary depending on the laws of the destination country. Customs clearance procedures are the responsibility of the buyer.

• Due to the nature of international shipping, returns are generally not accepted
• We will only address cases where the product is damaged or defective
• Please contact us within 7 days of receipt
• Photographic evidence of the damage is required
• Return shipping costs are the responsibility of the buyer

• We cannot guarantee delivery in cases of delays or non-delivery due to force majeure such as natural disasters, war, or strikes
• We cannot be held responsible for non-delivery or returns caused by incorrect address information
• No compensation will be provided for items confiscated or disposed of by customs
• We recommend using the shipping insurance option

• We cannot guarantee against delays caused by customs inspection or clearance procedures
• In the event of any discrepancy between language versions of this page, the Japanese version shall prevail
• This agreement shall be governed by the laws of Japan
• Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of Yokohama District Court as the court of first instance

For inquiries regarding international purchases, please contact us at the following:

Tokumasu LLC
Email: tokumasullc@gmail.com